Live Support Chat for osCommerce

Installation instructions

1. Download Live Support module

Download Live Support module here and decompress it.

2. Copy HTML button code

Login into your WebsiteChat.net Control Panel and click link in "My Account" panel. If you don't have an account yet, you can register for free here. Now right click and copy into a clipboard the HTML code of live chat button. See in the figure below.

3. Paste HTML code into livesupport_box.php

Edit livesupport_box.php file which can be found in a decompressed livesupport_1.0 directory and paste the HTML code.
See in the figure below.

4. Upload livesupport_box.php

Upload via FTP livesupport_box.php file to /catalog/includes/boxes/ directory of your osCommerce shop.

5. Add Live Chat box

Edit /catalog/includes/column_right.php or /catalog/includes/column_left.php depending on which side you want the chat box on. Insert this code shown below, where you would like the Live Chat box to appear:

// Live Support Box v1.0
include(DIR_WS_BOXES . 'livesupport_box.php');

6. Test Live Chat session

Make sure WebsiteChat.net chat application is running and verify there is a green icon in your taskbar which indicates the application is connected. Open your osCommerce shop in a web browser and click live chat button to start a chat session.