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Build customer confidence in your business with the right live help software

posted on 2011-06-29

While many people are now turning online to do their shopping, with the rise of credit fraud and other popular online schemes there are still many people who are hesitant to give out their credit information online if they do not know the website. Therefore, as a new website you may have a hard time convincing consumers that they are safe if they choose to make a purchase with you, which is when live help software can come into play. This is due to the fact that if you utilize helpdesk software correctly you can easily help build their confidence in your site.

When people see live help software on your website that allows them to instantly contact a customer support representative they will feel reassured that your business is legitimate. After all, scammers do not tend to take the time to build their websites up, instead going from scheme to scheme in an effort to steal money before people catch on. Thus, it is not likely that helpdesk software will be on their websites, which makes the addition of live help software on yours act as a confidence builder for your business.

Even more important, when people talk to agents over live help software they get the security of hearing their questions answered in a professional manner. They also get to see the real image behind the brand which builds their confidence as well. If they have an excellent experience while chatting with an agent over your helpdesk software they will not think twice about continuing with their purchase. Thus, simply by placing the little chat function into your website you will be increasing the potential for sales and immediately getting to see the results.

Of course, for live help software to work in this regard you have to make sure that you properly make use of the helpdesk software. This means that you have to consider manning it during all normal business hours even if that means outsourcing the task from time to time when you cannot be online. If a customer returns to your website on multiple occasions and sees that your live help software is never functional they will begin to doubt the legitimacy of your business which can hurt you more than it will help you. Therefore, you need to make sure that you not only have helpdesk software, but that you are actively using it.

The other thing you need to be careful about is making sure that your live help software is getting used appropriately. All agents need to be trained because pauses and unanswered queries will also lead people to distrust your website. Therefore, the trick to making live help software work for you is simply to make sure that you are taking full advantage of its integration into your website with fully trained agents who are able to quickly and knowledgeably answer any questions that your browsers may have.

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