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Cost effective ways answering queries once you download live chat software

posted on 2010-11-27

It is a well accepted concept of modern businesses that live chat software can help improve the way that a business interacts with its customers. By building website chat software into your business site you can quickly reach customers within a few moments helping to build your sales and profits. On the flip side by using website help software you can give your customers a way to reach out to you since the live chat option is always only a click away. Of course, while these reinforce why you need live chat on your website, it does help to figure out how you can actually use the application.

The problem with website chat software is that it is not an instant solution to your live chat dilemma because the software alone is not enough to run a website. In fact, you are responsible for manning your live support chat team from the other side and if you are like most business owners you likely do not have the time to man a live chat application around the clock. This is where looking into outsourcing options start to come into play.

For example, a popular used car sales lot found that live support chat software allowed them the opportunity to quickly answer consumers questions about their vehicles and help motivate them to come down to the lot to check out the cars for themselves. However, after just a month or two of their live help software going live they realized that their sales managers did not have enough time to maintain the questions of consumers online and the consumers in the lot. Therefore, they needed a solution that allowed them to handle the overflow of questions without disregarding consumers both on and off-screen.

The owner of the car sales lot looked into outsourcing live chat solutions but them realized that his receptionist was capable of answering most of the questions posed by online consumers. By carefully reviewing the online chat histories which are all contained by live chat software, he realized that the most frequent questions were based on facts about the cars including simple questions such as ‘is the car still available.’ Therefore, he decided to hire another receptionist to exclusively man the live chat software application, which was better than losing a salesman but still cheap enough to be affordable.

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