You are here: Blog » Customize your live chat software open source application for top results

Customize your live chat software open source application for top results

posted on 2011-04-18

Live chat software can almost always help you improve the overall sales that your website brings in on a monthly basis, but few people realize that you can improve the sales with your live chat software for open source application if you broaden your horizons when looking for a download and consider using one that can be customized to suit your websites needs. This is because sometimes certain things like colours, logos, and pictures can help enhance a live chat box and subconsciously influence the buyer’s opinion of your website.

Therefore, when you start to look for an opensource live chat download you should focus on looking for one that allows you to add a degree of customization. For example, if you are a car dealer that is thinking about downloading a live chat software for open source application you may want to look for one that can display the list of actual employees or chat agents that man the chat service so that customers can choose who they want to speak to. This can be extremely helpful if your customers often head online after visiting a lot because they can continue browsing with the same salesman that already knows them helping to add continuity to their experience with your business.

Of course, this type of idea is only going to work for a smaller business since larger businesses cannot expect every employee to man an opensource live chat box as needed. However, there are other ways to customize the live chat experience that even larger or purely e-commerce websites can embrace. After all, there are plenty of ways to provide continuity without actually existing in the real world that are as simple as being able to seek out the same live chat operator each time they visit your website that makes use of the live chat software for open source application.

Other ways to help subconsciously influence your buyers via the open source live chat is by placing icons in the corner of the chat box that resemble items you sell. Taking the example of the car sales pitch, you might consider customizing the chat boxes so that listings for several cars that are related to the ones a customer is looking at appear offering them more options while they are busy chatting. Due to the fact that they are already chatting they may inquire about the adds they see on the live chat software for open source application allowing you to broaden their experience and increasing the odds that they will find a vehicle they like enough to purchase.

Taking the open source live chat functions a little farther you may want to consider the use of pictures that are integrated into the chat as well to display the product that is in question since repeatedly seeing the product while a customer is chatting about it will reinforce in their mind how much they want it. Sometimes offering just a little visual and auditory stimulus is all it takes to give the customer a little better idea about what they want and will convince them to make the final purchase after all. Since product pictures are easy to come by discovering live chat software for open source application you can put pictures into is not too difficult.

There are many more reasons and methods that you can employ to customize opensource live chat to meet the demands of your business including but not limited to adding features such as sound, video, and other new and encouraging methods of interaction. Taking the time to explore what is out there when it comes to live chat software for open source application will allow you to make the right choice for your company and sales and is well worth a little bit of your time considering the high potential it holds for encouraging solid sales.

Back to blog



Leave Your Comment

Your name: *
Your Email: *   Will not be published
Your comment: *
Captcha image
To help us prevent automated abuse of this service
please enter the text displayed in the image above: *



All submitted reviews/comments become the licensed property of WebsiteChat.net.