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Get hands-on with your customers with live help software

posted on 2011-04-01

Live Chat Agent

When it comes to making your customers feel as if you really value their input there is nothing better to use than live help software. This is due to the fact that helpdesk software will give your customers a way to interact with your company while offering you a chance to proactively interact with them. Most people do not realize that you can utilize live help software both ways, but the truth is that if you are clever about your use of the software you can gain a great deal from its use.

With this thought in mind, there are a few ways that you can utilize helpdesk software to make sure that your customers get the most out of your live help software. The first of course comes with simply making the live help software easy to find on your website. While many customers will turn to a chat agent with any questions they have, they can only turn to the helpdesk software for aid if they notice that it exists on the website, for this reason you need to make sure that the chat agent is noticeable to most browsers.

While doing this you need to make sure that the live help software package can be seen from all areas of the website, because some helpdesk software packages will only install on one area of the website which can work against you because browsers often search for help at all stages of their purchase. For instance, they need assistance during checkout and while browsing at the products because many consumers get stuck during the checkout process and many consumers also want to know more details about products before they will actually follow through and make their final purchase.

Outside of making sure that your customers can contact you if needed via the live help software you also need to make sure that you can contact them. Studies have proven that a great deal of customers are lost during the checkout process, which means that if you notice a customer lingering before they make your purchase that is the prime time to call them back by offering a promotion or deal. Sometimes, if you just use your helpdesk software to communicate with them you will discover they just need an answer to a query to feel confident in making their purchase.

Like in real life, many customers feel more responsible to complete a purchase if they feel that a customer representative has aided them with the browsing process. Therefore, by proactively searching out helpdesk software that allows you to engage your customer you can make them feel indebted to you for the aid increasing the chances that they will complete their sale. While these are great ways to get started, there are many additional ways to encourage sales with helpdesk software if you use it to get hands-on with your customer and start experimenting with a live help software package today.

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