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How to use live chat for hotels effectively

posted on 2011-11-23

If you are a hotel owner that is thinking about installing live chat for hotels on your website it may be helpful to first learn how to use the sales and marketing tool effectively. After all, you can install just about anything on your website, but if you are not using it to its maximum capabilities you will not see the difference reflected in the amount of bookings that you get each month. Ideally you should be able to see your sales go through the roof or at least have a significant jump after you invest in this type of product making the following tips about how to use live chat for hotels something to consider.

First of all, you need to learn to think about the live chat for hotels tool as a marketing, customer service, and sales tool because if used properly it can easily be all three. In terms of marketing, it is a great way to make sure that you reach out to customers and really sell the experience that they are after. By chatting with a customer you can find out just what they want out of their lodgings, and then make sure that you present your accommodation to them in this light. When you know what they want you can easily highlight how your lodgings will offer this experience to them.

In terms of customer service there is no better way to answer customer questions than with live chat for hotels because instead of placing answers on your website and hoping that they will find them you can instantly offer them the security they need to make a lodging booking. Most customers will only spend about thirty seconds on a website looking for an answer to a question before moving on; therefore, if you want to make sure that they know you will be able to meet their needs you should install the live chat for hotels so that you can offer them the answer they need instantly assuring them that you are the best choice before they head elsewhere.

Finally, the last reason to use live chat for hotels is the basic fact that this allows you to reach out to customers after you have them interested to offer special deals and promotions. Even if you routinely run discounts on your rooms when you offer a discount to the customer one on one over the live chat for hotels nine times out of ten they will feel as if they just discovered something excellent. This will satisfy them that they are getting a great deal and lead them into completing their booking right away helping you to quickly book your average monthly bookings.

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