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Selecting live support software

posted on 2010-09-24

Live Chat operator

As more and more people are discovering the perks of live support software on their websites the market is becoming flooded with competitive webmasters that want to reach out to their customers. It is a well known fact that live support chat software can help increase your sales, decrease cart abandonment, increase customer satisfaction, and lead to a better browsing experience and overall increase the profits of your website if you sell a product or good. However, even with these facts in mind it can still be difficult to know how to purchase the correct type of live support software for your website.

The simplest way to explain live support software to start with is to compare it to any instant messenger service software such as Yahoo or MSN only it operates via a website instead of through a messenger service. Once the live chat software is incorporated into the website it can be used to chat with customers as they browse and even track browsers activities so that you can get an idea of what customers are interested in. Additionally, most websites install a ‘talk now’ feature so that customers can reach out when they have questions as well.

Most live chat software comes equipped with three major modules: chat application, an operator console, and a chat window. The provider will also offer a small HTML code to the webmaster after they purchase the software, which can be easily integrated into the web pages so that the live support chat software can be used almost instantaneously. Of course, you will need to decide if you will man the live chat on your own or hire an outsourcing firm for the job, but the benefit is that you can usually use it from the moment that you make your purchase.

Now that you have a proper understanding of what live chat software can do for you, there are a few things you need to know before you make a final purchase. First you should see how long the online chat provider has been in existence, because the older ones tend to be packed full of more features and less bugs. Next you need to read a few reviews to see how easy it is to install and how well it will integrate into your blog or websites. Finally, double check and make sure that it will work with all the major browsers so that your entire customer base is covered.

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