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The Many Applications of Live Support Software

posted on 2011-05-30

Many people who consider the idea of live support software often get hedged into the train of thought that it is only useful for retail websites that need to answer consumers’ questions about simple queries such as shipping, pricing, and overall product performance. However, one of the perks of most live support chat software products is the fact that these live support software products can be used in a variety of manners to offer customer support, product support, educational support, service support, and sometimes just a means to establish a relationship with the browsers of a website.

To help paint a clearer picture of the many different applications of live support software it may be helpful to propose several different scenarios in which live support chat software can be used to help build the reputation of your business or website in literally just a few clicks starting with customer support and working down the list. Customer support is easy to envision, since live support software offers the customer a platform to get answers to any questions they may have such as if they can choose a shipping method that will have the product in their hands by a designated date.

Moving on to the more difficult applications, take product support for instance in the case of an automobile related business. If you sell multiple parts for any business, a consumer may need help deciding which the best piece for their intended project is. Via the live support chat software they can discuss the options and as an expert you can offer guidance which cements your relationship with them, and will lead them to recommend you again based on their positive experience. By being helpful and patient over the live support software you were able to offer both product support and educational support in a second.

Next on the list is service support, which speaks for itself and can turn a bad purchase experience into a positive one for a consumer. Take for example a technical website that sells cables and sound equipment. If a customer purchases an item but cannot get the surround sound they are after they may blame it on your bad equipment, but if they talk to you over the live support software and troubleshoot a little with your advice they will see instead that they had a setup problem and with your guidance now have a great piece of equipment. In less than five to ten minutes you have just changed their experience with your company via the live support software.

Finally, the last item on the list is the ability that live support chat software has to help you build a relationship with the browser or customer. The largest problem with virtual shopping is that many consumers do not build a positive relationship with the company since it does not seem real to them, but by engaging them in conversation over live support chat software you offer a personality and experience to your customer that will help them connect to your brand and encourage them to come back.

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