More and more ecommerce websites and customers are using website help software

posted on 2011-08-30 | No comments yet

According to a new website released by E-tailing group a stunning 58% of US online consumers now report that they have used a website live help software download on a website to interact with the ecommerce business which is a 4% increase over last year showing that website live help software is continuing to steadily grow in popularity. Even more uplifting for those who already have website help software is the fact that 20% of these consumers prefer live chat over any other type of mercha...

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4 Reasons Why You Should Take Advantage of Open Source Live Chat

posted on 2011-07-20 | No comments yet

If you had a free offer in your hands that could help you improve your company without paying a penny you would no doubt take advantage of the offer. There already is a free tool out there known as live chat software for open source applications that can already be accessed that plenty of website owners are not taking advantage of. If you want to succeed it is time to stop placing open source live chat applications aside and instead looking into the top four reasons why they can help you...

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Build customer confidence in your business with the right live help software

posted on 2011-06-29 | No comments yet

While many people are now turning online to do their shopping, with the rise of credit fraud and other popular online schemes there are still many people who are hesitant to give out their credit information online if they do not know the website. Therefore, as a new website you may have a hard time convincing consumers that they are safe if they choose to make a purchase with you, which is when live help software can come into play. This is due to the fact that if you utilize helpdesk so...

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The Many Applications of Live Support Software

posted on 2011-05-30 | No comments yet

Many people who consider the idea of live support software often get hedged into the train of thought that it is only useful for retail websites that need to answer consumers’ questions about simple queries such as shipping, pricing, and overall product performance. However, one of the perks of most live support chat software products is the fact that these live support software products can be used in a variety of manners to offer customer support, product support, educational support, ...

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How to get more out of your live chat application

posted on 2011-05-19 | No comments yet

It is almost a given fact that the presence of live chat software on your website will help you generate sales; however, it is not enough simply to use the live chat application to chat with your customers because there are plenty of features built into most great software applications that can allow you to maximize your productivity and sales. Here are just a few of the hidden features that you may not have yet explored within your live chat applicati...

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