Live chat video software: the next step in live chat support

posted on 2011-01-22 | No comments yet

Just as business owners were starting to get behind live chat software as a popular tool for boosting their sales and increasing their customer satisfaction, internet developers have come up with a new type of live chat support that is also showing a large amount of promise: live chat video software. The premise for the support system is essentially the same, a type of instant messaging support that allows consumers to get direct answers to their questions, the only difference being that n...

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Live chat software - customer service wrapped up in a package

posted on 2011-01-14 | No comments yet

Most of the time it is not easy to get one package that will solve all of your customer service problems in one go, but live chat software holds the ability to do so due to the fact that a live chat application is able to manage and help you address every customer concern. From questions about products to concerns about your website to shipping and handling questions if you purchase live chat software and make sure that someone manages it at all times you will never again have to worry abo...

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Use live chat software to explore your customers

posted on 2010-12-31 | No comments yet

One of the latest trends in consumer marketing is live chat software, but not likely in the way that you think. While live chat software allows you to reach out to your customers, live chat software is much more than that because it is also a device that allows you to track your customer activity, which when used directly can help you explore the type of customers that choose to browse through your website.

When you use the live chat software to explore the type of browsers you have, you...

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Beyond simple Live Chat

posted on 2010-11-14 | No comments yet

Many people believe that live chat software is a tool that can only be used to build a rapport between the customer and the business, and while this is true, there are actually many more functions that live chat software can help perform for a business. Although the tiny software packages are usually priced at relatively low costs for all they can accomplish, they hold a great value to any business owner. The following are just a few of the ways outside of building customer trust and sati...

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