Drawing the line behind being pushy and proactive on website chat

posted on 2011-05-04 | No comments yet

Live website chat is arguable one of the best sales add-ons that an ecommerce business can take advantage of in today’s online business environment. This is due to the fact that website chat software is relatively low in price and easy to install with a large potential for increased profits if you learn how to make full use of all the features of the website chat software. In fact, ecommerce business owners across the web who have tried out website chat can attest to how much it has hel...

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Is Your Business Live Chat Ready?

posted on 2011-04-18 | No comments yet

Every online business has three goals:

  1. To make a profit (a nice way of saying Sell, sell, sell)
  2. Maintain current customer base
  3. Develop new customers

To understand these goals let’s combine them into a single activity which will be called customer relations. By now, most businesses have a clear understanding, of how they approach customer and potential customer relations.

If your online business does not have a clear approach to customer relations, you may be short changing y...

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Why Not!!!

posted on 2011-04-01 | No comments yet

Growing sales with live support chat

I am easily frustrated; little things can set me off. Just the other day I stopped by a favorite bakery for my special turnover only to find out they just sold the last one. Here is another thing that frustrates me, looking for that special something and not being able to find it. For example, a special fruit. For me it's a fig called the Kadota fig. They come in jars or cans and have been a favorite of mine for, well more years th...

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The First thing you need to do is…

posted on 2011-03-24 | No comments yet

As I give thought to the exciting use of live help services like those offered by ProvideLiveHelp I began thinking about you as an online chat operator and the multiple challenges you face. These include:

  • Being at the top of your game in responding to call,
  • knowing about the product and services you represent
  • keeping up with change of the day
  • Get the right information from your online customer.

The first thing you need to recognize is that many of the customer who you have con...

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Using live support software to proactively make a sale

posted on 2011-03-24 | No comments yet

Make a deal

Many people turn to the internet to make their purchases due to the fact that they know they are not being watched or analyzed while browsing through websites. However, while the anonymity can be nice for a hesitant shopper for the owner of an ecommerce website it can be the very thing that is killing your sales. When there is no physical connection to anyone at a store browsers are free to move on at will leaving the vast majority of your products unnoticed...

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