Utilize live chat software to help customers during checkout

posted on 2011-01-27 | No comments yet

Many website businesses do not realize just how many sales are lost during the checkout process of making a purchase online. There are a variety of reasons that you may be losing sales that all point back to the checkout process, but if you have live chat software downloaded on your website you can not only stop customers from leaving your website during checkout, but you can also learn what the common glitches in your system are so that you can fix them so before they affect future custom...

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Live chat software - customer service wrapped up in a package

posted on 2011-01-14 | No comments yet

Most of the time it is not easy to get one package that will solve all of your customer service problems in one go, but live chat software holds the ability to do so due to the fact that a live chat application is able to manage and help you address every customer concern. From questions about products to concerns about your website to shipping and handling questions if you purchase live chat software and make sure that someone manages it at all times you will never again have to worry abo...

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How to use live chat software as a marketing tool

posted on 2011-01-07 | No comments yet

Many people think that live chat software is only useful as customer service tool, but the truth is much more far reaching since it can be used to market your products as well as directly sell them. While the live chat software application is often used to reach out to customers that have questions by allowing them a quick way to contact you, you can also utilize the software to reach out to browsers and approach them much like a sales assistant would in any shop that is located in the rea...

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Use live chat software to explore your customers

posted on 2010-12-31 | No comments yet

One of the latest trends in consumer marketing is live chat software, but not likely in the way that you think. While live chat software allows you to reach out to your customers, live chat software is much more than that because it is also a device that allows you to track your customer activity, which when used directly can help you explore the type of customers that choose to browse through your website.

When you use the live chat software to explore the type of browsers you have, you...

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Lower Your Abandoned Shopping Cart Rate Today

posted on 2010-12-30 | No comments yet

Thousands of businesses your online portals or software to easily manage their products, sales, taxes, and shipping. A common thread that all online store owners share, regardless or what software or product, is a high rate of idle shopping carts. These idle shopping carts were filled with products a consumer was intending to purchase, but for some reason they never went through with the purchase. There are a whole host of reasons why a consumer does not complete a purchase but only one rea...

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