Too Much of a Good Thing?

posted on 2011-05-15 | No comments yet

If you have been following my blogs, you know that for many reasons I am a big fan of live chat. Until recently, my support for what I have come to believe to be a critical addition to customer service has been unchallenged. The circumstance that has me rethinking my full support is not in the idea of live chat, but in the application of it be some. I found that I have become spoiled by the delivery of outstanding customer service. Anything less is a disappointment.

Some background inform...

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How to use abandoned chats from website help software to your advantage

posted on 2011-05-15 | No comments yet

The main reason that people download and try out website help software on their ecommerce websites is due to the overwhelming statistics and studies that prove that website live help software is a great way to increase profits via increased sales. However, the majority of people that are benefiting from website help software are not getting the full benefits out of their website live help software that they could be due to the fact that they are not aware of all the functions that solid we...

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True Confessions - Why I buy your product?

posted on 2011-05-04 | No comments yet

I’m a “get rich quick” junkie. My email box is full of junk mail sent to me by someone somewhere who has found the answer to getting rich on the internet. My collection of emails contain an assortment of marketing methods all assuring me that this is the way to riches.

There are videos, screen shots of accounts, testimonials, money back guarantees and more. Why a person could go broke buying these 10, 20, or 30-day wonders. Believe me this much is true, there isn’t a method out the...

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Drawing the line behind being pushy and proactive on website chat

posted on 2011-05-04 | No comments yet

Live website chat is arguable one of the best sales add-ons that an ecommerce business can take advantage of in today’s online business environment. This is due to the fact that website chat software is relatively low in price and easy to install with a large potential for increased profits if you learn how to make full use of all the features of the website chat software. In fact, ecommerce business owners across the web who have tried out website chat can attest to how much it has hel...

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Is Your Business Live Chat Ready?

posted on 2011-04-18 | No comments yet

Every online business has three goals:

  1. To make a profit (a nice way of saying Sell, sell, sell)
  2. Maintain current customer base
  3. Develop new customers

To understand these goals let’s combine them into a single activity which will be called customer relations. By now, most businesses have a clear understanding, of how they approach customer and potential customer relations.

If your online business does not have a clear approach to customer relations, you may be short changing y...

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