3rd Party Integration » Drupal

Live Support Chat for Drupal

Installation instructions



1. Download Live Support module

Download Live Support module for Druapl 5.x here or Druapl 6.x here and decompress it.

2. Upload module

Upload via FTP live_support directory to /sites/all/modules on your web server.

3. Enable Live Support Chat module

Login into your Drupal administration panel, click AdministerModules links - see (1.png')." ".image_tag('2.png) below. On modules page scroll down and tick a box next to Live Support Chat module - see 3 in the figure below. Finaly click Save configuration button - see 4 below.
drupal live chat

3. Copy HTML button code

Login into your WebsiteChat.net Control Panel and click links link in "My Account" panel. If you don't have an account yet, you can register for free here. Now right click and copy into a clipboard the HTML code of live chat button. See 1 in the figure below.
buttons

4. Paste HTML code into Live Support Chat module

Navigate to AdministerSite configurationLive Support Chat - see 1." ".image_tag('2.png')." ".image_tag('3.png) in the figure below. Paste HTML button code into field 4 and click Save button 5. Next block link 6, scroll down to Live Support Chat block and enabled it using drop down list 7. Finally click Save blocks button (8.png) to add Live Chat block to your Drupal site.
block

5. Test Live Chat session

Make sure WebsiteChat chat application is running and verify there is a green icon app status in your taskbar which indicates the application is connected. Open your Druapl site in a web browser and click live chat button to start a chat session.

chat session