Frequently Asked Questions

  1. How does WebsiteChat.net service work?
  2. OK, I want to start using WebsiteChat.net
  3. Do I need to enter my credit card details for the trial?
  4. How much does it cost?
  5. What is the minimum contract period?
  6. How do I add the chat feature to my website?
  7. What operating systems and web browsers is WebsiteChat.net compatible with?
  8. Can we receive messages when we are off-line?
  9. Can I use one WebsiteChat.net on more than one website?
  10. Do I need to install something on my web server?
  11. Do I need to install something on my PC?
  12. What other chat software can I use?
  13. Can I add more operators later after I subscribe?
  14. How secure is WebsiteChat.net?

How does WebsiteChat.net service work?

When you subscribe to our service you will be able to chat in a real time with your website visitors. You can find detailed explanation here

OK, I want to start using WebsiteChat.net

This is very simple, all you need is:

Now you are ready to chat with your website visitors.

Do I need to enter my credit card details for the trial?

No. You don't need to provide any credit card details for the free trail.

How much does it cost?

Our monthly service charge is US$ 4.99 per chat operator account.

What is the minimum contract period?

There is no minimum contract period. You can cancel the service at any time.

How do I add the chat feature to my website?

All you have to do is to copy and paste the HTML button code in to the web pages you want to provide chat feature. You will receive these codes upon registration.

What operating systems and web browsers is WebsiteChat.net compatible with?

WebsiteChat.net supports all major web browsers including:

  • Internet Explorer 6+
  • FireFox 3.6+
  • Chrome
  • Safari 3+
  • Opera 9+

Our downloadable chat client application for operators works in any version of Microsoft Windows, Apple Mac and Linux. You can also use Bria iPhone, iPad and Android editions to answer chats using a mobile device.

Can we receive messages when we are off-line?

Yes. A form will be loaded when all the operators are offline.

Can I use one WebsiteChat.net on more than one website?

Yes. You can use our chat button on as many websites as you like.

Do I need to install something on my web server?

Nothing at all. It is a hosted service.

Do I need to install something on my PC?

Yes. To make chatting with your visitors easy and convenient you need to download and install our live chat operator software. Alternatively you can use one of third party chat applications.

What other chat software can I use?

You can use any SIP (SIMPLE) compatible chat application. We have tested the following free programs: Pidgin and X-Lite. You will find detailed instructions how to configure them in our PDF Manual.

Can I add more operators later after I subscribe?

Yes. You can add as many operators as you like.

How secure is WebsiteChat.net?

We adhere to the highest security standards in the industry and our service is trusted by a number of financial and health care institutions. Please refer to our Security Datasheet for more information.



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