Features

Easy integration of live support button into your website

Easy Integration with Your Web Site

WebsiteChat.net live chat is a hosted service. No software installation on your web server is required. All you need to do is copy and paste live chat button HTML code.

Browser based Operator application

Browser based Operator application

If you don't want to install any software on your PC to answer chat requests, you can use convenient web browser based Operator application. It makes possible to receive chats from any PC connected to the Internet.

Free Chat Operator software

Free stand-alone Chat Operator software

We provide a free downloadable live chat operator software. It makes chatting with your website visitors easy and convenient. You can also connect to other Instant Messaging networks (Google Talk, ICQ, MSN, AIM, Yahoo, Jabber).

Eamil transcripts of live support sessions

Email Chat Transcript for Visitors

Visitors may request a chat transcription sent to their email address.

Customize live chat button, so it fits into your website design

Customizable Chat Window and Chat Buttons

You can use on of our ready made chat buttons or upload you own graphics. Customize all messages displayed to your Customers in Chat Window.

Live support chat requests automatically routed to the first available operator

Automated Chat Distribution

Visitors are automatically directed to the first available agent.

Control your Live Chat settings via easy to use web portal

Administrator Control Panel

You can control every aspect of the system via easy to use control panel.

Chat with multiple visitors at the same time

Simultaneous Chat Sessions

Operators can chat simultaneously with multiple visitors in different chat windows.

See geo location of your website visitors

Geographical Location

Easily locate your website visitors on a map.

Real time visitors tracking

Real Time Visitors Tracking

See in a real time who is on your site and auto invite your visitors to chat with your support team.

Transfer between Chat Operators

Transfer between Operators

Transfer chat session between Operators if specific operator is unable to answer Visitor's questions of if he needs to be transferred to different department.

Canned responses

Canned responses

Increase your productivity and store frequently used responses to insert them into the chat window on the fly.

iPhone chat

iPhone/Android Chat Window

Don't miss any Customer. Answer chats from Visitors using normal web browser and those on iPhone and Android mobile devices.

Multiple languages

Support for Multiple Languages

Chat Window and Chat Button can be translated into one of the following languages: Albanian, Arabic, Azerbaijani, Basque, Belarusian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Gallegan, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Maltese, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Welsh and Yiddish.