How it Works

1. Website visitor clicks the Live Chat button on your website.

Website with embeded live chat button

2. Your chat window prompts visitor for name and email address.

Live Support chat welcome screen

3. Chat request is routed to available operators based on their status.

Automatic live chat routing

4. Operator receives chat request in Chat Operator Application including visitor's name, visited page and geo-location

Chat request notification in operating system taskbar

5. Chat begins between visitor and operator.

Live Help session between website visitor and company support team

6. Operator can access chats history in online control panel.

Live Support Chat history show in online control panel