3rd Party Integration » Joomla 3

Live Support Chat for Joomla 3.2

Installation instructions



1. Download Live Support module

Download Live Support module for Joomla 3.2 here.

2. Install the module

Login into your Joomla administration panel and select Extensions Manager from Extensions menu - see 1 in the figure below. Click Browse button 2 and select mod_livesupport.zip file. Finally click Upload file & Install button 3 to install the module.
Joomla 3 Install Chat Module

3. Enable the module

In your Joomla administration panel select Module Manager from Extensions menu - see 1 in the figure below. Next click Live Support Chat link 2 to open module configuration panel.
Joomla 3 Enable Chat Module

4. Login into your WebsiteChat.net account

Enter your WebsiteChat.net email address into field 1 and password into field 2. Next click Login button 3.
Joomla 3 Login into Chat Extension

5. Configure the module

Select your Chat Button in left panel - see 1 in the figure below. Next configure it's Position 2 make it Published 3 and select page assignment 4. Optionally you can select Hide Title radio button. Finally click Save & Close button 5.
Joomla 3 Configure Chat Extension

6. Test Live Chat session

Make sure WebsiteChat.net chat application is running and verify there is a green icon App-online in your taskbar which indicates the application is connected. Open your Joomla site in a web browser and click live chat button to start a chat session.

Chat-session

7. Enable Visitors Tracking (Optional)

7.1. Obtain Visitors Tracking JavaScript code

Login into WebsiteChat.net customer panel and select Visitors Tracking tab. Click Settings button 1 to open Visitors Tracking window. Enter your site name 2, it's address (domain part only) 3 and if you are using more than one domain name for your website add them to the filed 4. Click Update button 5 to generate Visitors Tracking JavaScript code and copy it 6 into the clipboard.
Joomla-1.7-visitors-tracking-1

7.2. Edit your template file

Login back into Joomla administrator panel and go to Extensions menu 1 to open Template Manager 2. Switch to Templates tab 3 and click on the link 4 for the template you site is currently using.
Joomla 3 Visitors Tracking

7.3. Paste Visitors Tracking JavaScript code

Click index.php link 1 to edit your template file. Scroll down to the very bottom 2 of template file and paste 3 Visitors Tracking JavaScript code just before </body> tag. Click Save button 4.
Joomla 3 Visitors Tracking