Manual

7. Chat Operator software

In this chapter:

Chat Operator application allows for answering chat requests from your website visitors. It needs to be installed and running in the background on every PC, which you want to use for answering live chats.

Download

Chat Operator application can be downloaded from:

Home page of our website at http://websitechat.net
Download page of our website at http://websitechat.net/en/download
In the Control Panel - by clicking "Download Chat operator application" link in the footer section - see (5) figure 2.2.

Install

Windows

To install Chat Operator application of Microsoft Windows follow steps below:

1. Locate and double click WebsiteChat-net-setup.exe icon to start set up program.

2. Follow set up wizard.

Figure 7.1 Chat Operator Application installation wizard.

Ubuntu Linux

Figure 7.2 Linux set up package.

To install Chat Operator application of Linux follow the steps below:

1. Double click WebsiteChat-net icon to start set up program.

2. Click "Install Package" button.

3. To start Chat Operator application select "Applications" => "Internet" => "WebsiteChat-net"

Figure 7.3 Linux Chat Operator program.

Login

Figure 7.4 Chat Operator Application login screen.

To change your Live Chat button status to "online" you need to login into Chat Operator application with your email and password (the same you use for web Control Panel). Enter your email address into field (1) and password into field (2). Click Connect button (3) and verify there is a green icon in your taskbar which indicates the application is running correctly - see Figure 7.4 below.

Figure 7.5 Chat Operator Application - status icon.

Idle status

By default Chat Operator application will switch to "idle" status after 2 minutes of inactivity. This will also result in Live Chat button showing "off-line" on your website if there are no more active operators left. To modify idle time-out value:

Figure 7.6 Idle status time-out

Click Tools => Configuration... menu - see (1) figure 6.4 above.
Enter desired value of time-out into field (2)
Click Save button (3) in main configuration window.

Other IM Networks

To connect Chat Operator application to other Instant Messaging network (MSN, AIM, ICQ, Yahoo, GoogleTalk or Jabber) follow steps below:

Figure 7.7 Other Instant Messaging networks

Click Tools => Configuration... menu - see (1) figure 6.5 above.
Select Accounts tab (2), click Add button (3) and select your Instant Messaging network from the drop down list.
Enter your login details into fields (4) and (5) and click Save button (6).
Click Save button (7) in main configuration window.

After few seconds Chat Operator application will connect to your Instant Messaging network and list of your buddies will appear in the contacts panel.

Troubleshooting

Below is a listing of commonly asked questions and answers and basic troubleshooting steps for Chat Operator application.

"Wrong email/password entered" message displayed when I try to login.

Make sure the email address and password is the same you use to login into a Control Panel at http://websitechat.net/login. If you forgot your password, go to http://websitechat.net/recover-password and we will send a new password to your email address.
"Connection error" message displayed when I try to login.

Some ISPs (Internet Service Providers) block UDP port 5566 which is required for our Chat Application to work. To check if your PC can successfully connect to our network:

Download our test tool from http://websitechat.net/downloads/Windows/Test5566.exe to your PC and run it.

After a few seconds you will see one of the windows shown below:

Figure 7.8 Network test - success.

Your PC can successfuly connect to WebsiteChat.net network.

Figure 7.9 Network test - failure.

Your PC can't establish connection with WebsiteChat.net - most likely your ISP or local firewall is blocking UDP port 5060 (SIP).