Manual

5. Chats History

Chats grid

Figure 5.1 Chats grid.

Here you can view history of all chat sessions. Chats History grid includes the following information:

  • Date and time when chat session was started.

  • Name of the visitor (as entered into chat start form - see (2) in figure 2.6).

  • Email of the visitor (as entered into chat start form - see (2) in figure 2.6).
  • Geographical location - Country and city.
  • IP address of the visitor.
  • Referrer page for this chat session. This is address of a web page, where your visitor clicked Live Chat button on your website.
  • Name of Chat Operator who answered this chat request.
  • Duration of the chat session.

Delete chat session

To delete chat session(s) click on a checkbox in the left column of the Chats History grid - see (1) in figure 5.1. Next click Delete button in the bottom toolbar (6).

To delete all history of your chat session click More actions button in bottom toolbar (6) and select Delete all from the menu.

Export chat sessions

To export history of your chat sessions to Excel spreadsheet click More actions button in bottom toolbar (6) and select Export from the menu.

View chat transcript

Chat transcription window

Figure 5.2 Chat transcription window.

To view chat transcript click zoom.png icon in the Chats grid - see (2) in figure 5.1.

Filters

To filter your Chats History by a specific criteria, click on a column header - see (3) figure 5.1 - and enter desired filter value.

View visitor location

To view geographical location of your visitor on a map, click on the the link in Chats grid panel - see (4) figure 5.1. Users of the Internet Explorer web browser will have to confirm security warning.

View visitor IP address details

To view detailed report about your visitor's IP address, click on the IP address link in Chats grid panel - see (5) figure 5.1 - and select Who is? from the menu.

Block visitor IP address

To block IP address, click on the IP address link in Chats grid panel - see (5) figure 5.1 - and select Block from the menu. To view a list of blocked IP addresses click gear.png icon in the bottom toolbar and select Blocked IPs from the menu. To unblock an IP address click on the left column in Blocked IP addresses window and select Unblock from the menu.

Visit referral page

To open referral page click on the link in Referrer column.