Manual
Table of Contents |
1. Introduction |
2. Quick Start |
3. My Account |
4. Chat Operators |
5. Chats History
6. Visitors Tracking | 7. Chat Operator software | 8. Third party chat software | 9. Getting Help
6. Visitors Tracking | 7. Chat Operator software | 8. Third party chat software | 9. Getting Help
9. Getting Help
In this chapter:
Figure 9.1 Help panel.
Submit ticket
Figure 9.2 Submit support ticket window.
To submit a ticket click "Submit ticket" button located in Help panel - see figure 9.1. Next select your ticket type, from the drop down list (1) and enter details of your problem into text area (2). Finally click Submit button (3).
View your tickets
Figure 9.3 Your tickets window.
To view your tickets click gear icon 
located in top right corner of Help panel. Next select 
from the context menu. To view history of all messages, click ticket ID link (1).
Reply to ticket
Figure 9.4 Ticket reply window.
To post a new message click Reply link - see (2) in figure 8.3. Next enter content of your reply into text area (1) and click Reply button (1). Once you are satisfied with the solution provided by support team, you can close your ticket by clicking Close link - see (3) in figure 9.3.
