Manual

Table of Contents | 1. Introduction | 2. Quick Start | 3. My Account | 4. Chat Operators | 5. Chats History
6. Visitors Tracking | 7. Chat Operator software | 8. Third party chat software | 9. Getting Help

8. Third party chat software

In this chapter:

Pidgin

In order to set up Pidgin with WebsiteChat.net, download installation package from http://www.pidgin.im and follow instruction below:

Pidgin account set up

Figure 8.1 Pidgin account set up.
  1. Open Manage Account (1) => Add... window.
  2. Select SIMPLE protocol in drop down list (2).
  3. Enter your SIP username as shown in SIP Info panel - see Figure 4.3.
  4. Enter SIP domain into field (4).
  5. Enter your SIP password into field (5).
  6. Tick Remember password check box (6).
  7. Enter your name into field (7).
  8. Switch to Advanced tab, and make sure Publish status check box (8) is ticked.
  9. Enter 5060 into field (9).
  10. Select Use UDP check box (10).
  11. Click OK button. Pidgin will now connect to our servers.

X-Lite

In order to set up X-Lite with WebsiteChat.net, download installation package from http://www.counterpath.com website and follow instruction below:

X-Lite account set up

Figure 8.2 X-Lite account set up.
  1. Right click on X-Lite screen.
  2. Select SIP Account Settings... option (2) from context menu.
  3. Click Add... button (3) in SIP Accounts window.
  4. Enter your name into field (4).
  5. Enter your SIP Username from SIP Info panel - see Figure 4.3 - into field (5).
  6. Enter your SIP Password into field (6).
  7. Enter your SIP Username into field (7).
  8. Enter SIP domain into field (8).
  9. Switch to Presence tab (9).
  10. Select Presence Agent from drop down list (10).
  11. Click OK button and X-Lite will connect to our servers.

Adium (Mac only)

In order to set up Adium with WebsiteChat.net, download installation package from http://adium.im/ website and follow instruction below:

Adium account set up

Figure 8.3 Adium account set up.
  1. Login into Customer Portal at http://websitechat.net/login click and click on the gear icon gear.png next to Operator's name in Chat Operators panel and select Edit profile from the context menu.
  2. Switch to SIP Info tab - here you will find SIP Username, Password and Domain (Server) required in next steps.
  3. Start Adium and select Preferences... from the main menu.
  4. Add new account of SIP / SIMPLE type.
  5. Enter your User Name in the following format: SIP Username @ SIP domain as shown in SIP Info tab - see (2) in the figure 8.3 above.
  6. Enter SIP domain into Server field.
  7. Enter your SIP Password into Password field.
  8. Switch to Options tab.
  9. Tick Publish Status to Everyone checkbox.
  10. Click OK button.
Table of Contents | 1. Introduction | 2. Quick Start | 3. My Account | 4. Chat Operators | 5. Chats History
6. Visitors Tracking | 7. Chat Operator software | 8. Third party chat software | 9. Getting Help