1. Introduction
   • General
   • Requirements
   • Intended Audience
   • Conventions
   • Key concepts
     • Chat Button
     • Chat Window
     • Chat Operator application
     • Control Panel
2. Quick Start
   • Login
   • User Interface overview
   • Install Chat Operator application
   • Obtain HTML code for your Live Chat button
   • Paste HTML code into your web page
   • Test Live Chat session
3. My Account
   • Profile
   • Payments
     • Invoices
     • Saved Credit Cards
   • Chat Window
     • General Settings
     • Custom graphics
     • Welcome screen
     • Off-line message
     • Automatic chat invitations
     • Google Analytics integration
   • Chat Buttons
     • Standard Buttons
     • Custom Buttons
     • Button Language
     • Custom variables
4. Chat Operators
   • Add Operator
   • Edit Chat Operator
   • Delete operator
   • Canned responses
   • Departments
   • Off-line messages
   • URL routing
   • Chat between Operators
   • Chat transfer
5. Chats History
   • Delete chat session
   • Export chat sessions
   • View chat transcript
   • Filters
   • View visitor location
   • View visitor IP address details
   • Block visitor IP address
   • Visit referral page
6. Visitors Tracking
7. Chat Operator software
   • Browser based application
   • Standalone software
     • Install
     • Windows
     • Ubuntu Linux
     • Login
     • Idle status
     • Other IM Networks
     • Troubleshooting
   • Android application
     • Install
     • Login
     • Answer chat request
     • Logout
8. Third party chat software
   • Pidgin
   • X-Lite
   • Adium (Mac only)
   • Bria Android
   • Bria iPhone
   • Bria iPad
9. Getting Help
   • Submit ticket
   • View your tickets
   • Reply to ticket
   • Remote Support

Manual

6. Visitors Tracking

To access real time Visitors Tracking click second tab in the main panel. Once this feature is activated, you will be able to see in a real time who is visiting your website, where your visitors are coming from and which pages do they visit.

To enable Visitors tracking:

1. Click Settings button (1) in the top right corner of Visitors tracking tab.
2. In Visitors tracking window enter your website name into field (2).
3. Enter your main URL into field (3).
4. If you use more than one URL for the same website, enter additional URLs into field (4).
5. Click Update button (5) to generate JavaScript code.
6. You will need to copy and past the JavaScript code at the bottom of every page of your website, just before </body> tag. If your site has a dynamic content you can use a common include or a template.

You can generate JavaScript tracking code for up to 15 different websites.