Manual

Table of contents

1. Introduction
   • General
   • Requirements
   • Intended Audience
   • Conventions
   • Key concepts
     • Chat Button
     • Chat Window
     • Chat Operator application
     • Control Panel
2. Quick Start
   • Login
   • User Interface overview
   • Install Chat Operator application
   • Obtain HTML code for your Live Chat button
   • Paste HTML code into your web page
   • Test Live Chat session
3. My Account
   • Profile
   • Payments
     • Invoices
     • Saved Credit Cards
   • Chat Window
     • Welcome screen
     • Greeting message
     • Off-line message
     • Automatic chat invitations
     • Chat Window Language
   • Chat Buttons
     • Standard Buttons
     • Custom Buttons
     • Button Language
4. Chat Operators
   • Add Operator
   • Edit Chat Operator
   • Delete operator
   • Chats routing
   • Off-line messages
5. Chats History
   • Delete chat session
   • View chat transcript
   • Filters
   • View visitor location
   • View visitor IP address details
   • Block visitor IP address
   • Visit referral page
6. Visitors Tracking
7. Chat Operator software
   • Download
   • Install
     • Windows
     • Ubuntu Linux
   • Login
   • Idle status
   • Other IM Networks
   • Troubleshooting
8. Third party chat software
   • Pidgin
   • X-Lite
9. Getting Help
   • Submit ticket
   • View your tickets
   • Reply to ticket