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• Manual
  1. Introduction
     • General
     • Requirements
     • Intended Audience
     • Conventions
     • Key concepts
       • Chat Button
       • Chat Window
       • Chat Operator application
       • Control Panel
  2. Quick Start
     • Login
     • User Interface overview
     • Install Chat Operator application
     • Obtain HTML code for your Live Chat button
     • Paste HTML code into your web page
     • Test Live Chat session
  3. My Account
     • Profile
     • Payments
       • Invoices
       • Saved Credit Cards
     • Chat Window
       • General Settings
       • Custom graphics
       • Welcome screen
       • Off-line message
       • Automatic chat invitations
     • Chat Buttons
       • Standard Buttons
       • Custom Buttons
       • Button Language
       • Custom variables
  4. Chat Operators
     • Add Operator
     • Edit Chat Operator
     • Delete operator
     • Canned responses
     • Departments
     • Off-line messages
     • URL routing
     • Chat between Operators
     • Chat transfer
  5. Chats History
     • Delete chat session
     • View chat transcript
     • Filters
     • View visitor location
     • View visitor IP address details
     • Block visitor IP address
     • Visit referral page
  6. Visitors Tracking
  7. Chat Operator software
     • Browser based application
     • Standalone software
       • Install
         • Windows
         • Ubuntu Linux
       • Login
       • Idle status
       • Other IM Networks
       • Troubleshooting
     • Android application
       • Install
       • Login
       • Answer chat request
       • Logout
  8. Third party chat software
     • Pidgin
     • X-Lite
     • Adium (Mac only)
  9. Getting Help
     • Submit ticket
     • View your tickets
     • Reply to ticket
     • Remote Support
• Blog
  • 3 Useful ways to use live chat for car dealers
  • Live chat software wins on speed alone
  • More and more ecommerce websites and customers are using website help software
  • 4 Tips About Making Great Use of Website Chat Software
  • 4 Reasons Why You Should Take Advantage of Open Source Live Chat
  • Build customer confidence in your business with the right live help software
  • The Many Applications of Live Support Software
  • How to get more out of your live chat application
  • How to use abandoned chats from website help software to your advantage
  • Drawing the line behind being pushy and proactive on website chat
  • Customize your live chat software open source application for top results
  • Get hands-on with your customers with live help software
  • Using live support software to proactively make a sale
  • The Net wave of live chat software: face to face communication
  • How to craft your website live help software chat invitations
  • How to use website chat software correctly
  • Make your products always available in the right place at the right time with live help
  • Build customer confidence with video chat
  • Utilize live chat software to help customers during checkout
  • Live chat video software: the next step in live chat support
  • Live chat software - customer service wrapped up in a package
  • How to use live chat software as a marketing tool
  • Use live chat software to explore your customers
  • How to make live chat software work for you
  • The useful secrets of live chat software
  • How to utilize website chat software as a small business website owner
  • What to think about before outsourcing your website chat software
  • Sites that provide services need live chat
  • Beyond simple Live Chat
  • Live Support Chat is as innovative as Google and eBay once were
  • For less than 20 pence you can increase your conversion rate
  • How I found my best client
  • What to look for in a live chat software program
  • Why live chat software will beat out telephone or email communication
  • Online stores are not High Street shops, they need real person contact
  • Live Chat for automobile industry
  • SEO is not enough
  • Boost website visitors confidence
  • Improve sales with Live Support Chat software